NatWest Digital X is a division of NatWest Group that focuses on transforming digital experiences by organizing its services around three key principles: engineer, protect, and operate. Based in Bangalore, India, NatWest Digital X offers innovative solutions and services to optimize customer experiences and streamline operations.
Services Provided by NatWest Digital X
- Telemarketing and telesales services
- Customer retention and satisfaction activities
- Outbound and inbound telephony and digital services
- Targeted telemarketing campaigns
- Comprehensive team management and coaching to meet business goals
- Process enhancement and AML services
What Does NatWest Digital X Do?
NatWest Digital X operates with a customer-centric approach, ensuring customer needs are met with solutions that are simple, secure, and fit for purpose. The division also emphasizes developing telemarketing strategies, telesales success, and business-to-business telephony services.
NatWest Digital X is conducting an off-campus drive 2024 for the recruitment of a Customer Service & Operations Unit Leader, AVP role. If you have strong team leadership and telemarketing experience, this position will be ideal for you.
NatWest Digital X – Customer Service & Operations Unit Leader Recruitment 2024 Key Points
| Company Name | Job Role | Experience | Qualifications | Location | Website |
|---|---|---|---|---|---|
| NatWest Digital X | Customer Service & Operations Unit Leader, AVP | Not Specified | Graduate level qualifications | Bangalore, India | natwest.com |
NatWest Digital X – Customer Service & Operations Unit Leader Educational Qualifications
Education Qualifications
- Graduate-level qualifications
- Leadership and management skills in a customer service or sales environment
Additional Qualifications
- Experience in planning and delivering targeted telemarketing campaigns
- Knowledge of sales generation, customer retention, and AML processes
Required Skills and Knowledge
- Strong people management and leadership skills with a focus on coaching
- Proven ability to deliver on sales targets and generate sales leads through telephony
- Expertise in developing relationships with stakeholders
- Strong communication, organizational, and time management skills
- Experience in customer-focused roles and exceeding customer expectations
NatWest Digital X – Customer Service & Operations Unit Leader Job Role and Responsibilities
Key Responsibilities:
- Leading and coaching a team to deliver outstanding customer service through telemarketing, telesales, and retention activities
- Managing the team to meet business targets for sales, telephony, and customer service metrics
- Developing telemarketing campaign strategies and ensuring their effective execution
- Building trust with customers and colleagues to achieve long-term value
Additional Responsibilities:
- Ensuring that customer needs are identified and addressed during customer calls
- Leading by example by personally making customer calls to offer appropriate solutions
- Collaborating with key stakeholders within the business to align telemarketing efforts with broader business objectives
- Providing planning and workload management for the telemarketing team
How To Apply For NatWest Digital X Off Campus Drive 2024?
If you meet the qualifications for the Customer Service & Operations Unit Leader role at NatWest Digital X, and are ready to lead a team to deliver exceptional customer service and business results, follow the steps below to apply:
- Click on the CLICK HERE button below to access the application form.
- Complete the form with your academic qualifications, leadership experience, and relevant skills.
- Wait for further instructions from NatWest Digital X regarding the next steps in the recruitment process.
| NatWest Digital X Campus Recruitment 2024 | Apply Now |
|---|---|
| Customer Service & Operations Unit Leader | CLICK HERE |